At MuniSERV, we respect and protect the privacy of our customers and those who use our website and our products and services. This privacy statement provides details about how your personal information is collected and used.
Personal information is any information that identifies you or would enable someone to contact you, such as your name, email address, phone number and other non-public information that is associated with the foregoing. This privacy statement applies to the MuniSERV website.
Information Collection and Use
We will not sell, share, or rent this information to others in ways different from what is disclosed in this privacy statement. We may obtain information that is provided during any voluntary or mandatory registration process, online payment transaction, request for technical support, when you call or email us, or when you visit our website. We collect information only as necessary to fulfill the purposes set forth in this privacy statement.
We keep track of activity on the MuniSERV website using log files stored on our web servers. We collect information, such as IP address, browser type and version, and pages you view. We also keep track of how you got to our website and any links you click on to leave it. We may gather information about any device or other methods of communication you use to interact with the website, and we gather aggregated tracking information regarding overall usage of the site.
We obtain information that is provided by you on our public forums, including the article submission and RFP/Tender uploads. Your posts may remain even after you deactivate your account. Contributions to any of the public areas of our website are considered public and non-confidential. To request removal of your personal information from any of these public postings contact us at info@muniserv.ca.
Security and Privacy
We employ reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information. We use industry-recognized technical safeguards, such as firewalls, and have adopted and implemented security procedures to protect your information from loss, misuse or unauthorized alteration. We do not collect financial account information, such as credit card numbers, directly. Payment security is handled through our payment processor using their encryption protocols.
Notwithstanding our efforts, we cannot guarantee absolute protection of this information given the open nature of the Internet, and we make no representations or warranties as to the effectiveness of our security.
Sharing of Information
We will never sell or rent your personal information to third parties for their use without your consent. Occasionally, we enter into contracts with third parties so that they can assist us in servicing you. Our contracts with such third parties prohibit them from using any of your personal information for any purpose beyond the purpose for which they were engaged. We may also share non-personally-identifying information in the aggregate with third parties.
If we are involved in a merger, acquisition, or a sale of all or a substantial portion of our assets, your information may be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website of any such transaction.
We may disclose your personal information to courts, law enforcement authorities and/or other relevant third parties when such disclosure is necessary or advisable to conduct an investigation, respond to a subpoena or court order, or protect our legal rights.
Cookies and Web Beacons
We use cookies on our site. Cookies allow us to verify login status, track marketing campaigns, and provide you with a more customized experience. You have the ability to accept or decline cookies by modifying your browser settings. If you choose to disable cookies, you may still use our site; however, you may have limited access to some areas.
Some of our web pages and emails may contain web beacons (single-pixel GIFs), which allow us to count users who have visited our site or opened our emails. Web beacons collect only limited information such as a cookie identifier, time, date, and a description of the page on which the web beacon resides.
Choice / Opt-out
Our Anti-Spam Policy tolerates only permission-based email. You may choose to opt-out or select your email preferences when you sign up for membership. You always have the opportunity to opt-out by emailing us at info@muniserv.ca.
Some communications (for example, important account notifications and billing information) are considered transactional and are necessary for all customers. You must cancel your MuniSERV account to unsubscribe from these communications.
Access to Personal Information
You can update your profile, including your organizational information and email address, by visiting your account settings. We will retain your information for as long as your account is active and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Third Party Links
The MuniSERV website provides links to third-party websites. Because we do not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personally identifiable information. We are not responsible for the privacy practices of any third parties.
Notification of Changes
We reserve the right to modify this privacy statement at any time. If we decide to change this privacy statement in any material way, we will notify you here, by email, or by means of a notice on the MuniSERV website. Your continued use of our website constitutes your acceptance of any such changes.
Questions?
If you have questions or concerns regarding this privacy statement, please contact us.