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Municipalities are under growing pressure to deliver services that are not only accurate, but easy to access. The challenge most cities face today is not a lack of information—it is that residents str…

This is the eighth and second last installment article in a series of articles addressing Crime Prevention Through Environmental Design (CPTED) in Government Facilities. Note that all the strategies m…

This is the third installment article in a series of articles addressing Crime Prevention Through Environmental Design (CPTED) in Government Facilities. Note that all the strategies mentioned througho…

This is the second installment article in a series of articles addressing Crime Prevention Through Environmental Design (CPTED) in Government Facilities. Note that all the strategies mentioned through…

Crime Prevention Through Environmental Design (CPTED) has emerged as a pivotal strategy in the realm of urban planning and public safety. This approach focuses on the design, manipulation, and managem…

The democratization of information, fueled by the digital age, has empowered citizens to seek transparency and accountability from their local governments. As a result, municipalities are witnessing a…

Citizen satisfaction is not just a buzzword; it’s an essential metric for evaluating the performance of local governments. Research indicates that a staggering 72% of citizens are interested in utiliz…

With the minimum wage in Ontario set to increase significantly by +6.7% in October, we’re seeing many employers in this high inflation environment budgeting for increases of between 3% to 5% (or more)…

The problem: Dedicated 311 Systems are prohibitively expensive As residents increasingly demand easier access to services, the need for software solutions to meet this demand becomes crucial. However…

Municipalities face a complex challenge in FOIA request management (Freedom of Information Act). To find the pertinent information, staff must carefully sift through the vast amount of documentation a…

A new MuniServ whistleblowing service partner in helping to maintain a healthy workplace and municipality. WOULD YOU RECOGNIZE THESE BEHAVIORS? First, understand what is going on! Differentiating b…

Increasing efficiency can often be a challenging task and can come at a cost. Whether it be increased monetary costs to implement a new process in your workplace, or increased labour costs to train an…