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Jan 30, 2026

Technology & Innovation

Making Municipal Information Accessible for How People Communicate Today

Municipalities are under growing pressure to deliver services that are not only accurate, but easy to access. The challenge most cities face today is not a lack of information—it is that residents str…

MM
Micky Multani·2 min read

Feb 27, 2024

Technology & Innovation

Part 8 – The Series – Unveiling the Strategies of Crime Prevention Through Environmental Design (CPTED) for Government Facilities

This is the eighth and second last installment article in a series of articles addressing Crime Prevention Through Environmental Design (CPTED) in Government Facilities. Note that all the strategies m…

MW
Michael White·3 min read

Jan 24, 2024

Technology & Innovation

Part 3 – The Series – Unveiling the Strategies of Crime Prevention Through Environmental Design (CPTED) for Government Facilities

This is the third installment article in a series of articles addressing Crime Prevention Through Environmental Design (CPTED) in Government Facilities. Note that all the strategies mentioned througho…

MW
Michael White·3 min read

Jan 19, 2024

Technology & Innovation

Part 2 - The Series – Unveiling the Strategies of Crime Prevention Through Environmental Design (CPTED) for Government Facilities

This is the second installment article in a series of articles addressing Crime Prevention Through Environmental Design (CPTED) in Government Facilities. Note that all the strategies mentioned through…

MW
Michael White·3 min read

Nov 28, 2023

Technology & Innovation

Crime Prevention Through Environmental Design: Understanding Its Significance and Implications

Crime Prevention Through Environmental Design (CPTED) has emerged as a pivotal strategy in the realm of urban planning and public safety. This approach focuses on the design, manipulation, and managem…

MW
Michael White·3 min read

Oct 25, 2023

Technology & Innovation

Navigating the Surge in Citizen Records Requests: A Guide for Municipalities

The democratization of information, fueled by the digital age, has empowered citizens to seek transparency and accountability from their local governments. As a result, municipalities are witnessing a…

KW
Ken Workun·4 min read

Sep 12, 2023

Technology & Innovation

How User-Friendly Online Services Drive Citizen Satisfaction

Citizen satisfaction is not just a buzzword; it’s an essential metric for evaluating the performance of local governments. Research indicates that a staggering 72% of citizens are interested in utiliz…

KW
Ken Workun·4 min read

Sep 8, 2023

Technology & Innovation

Ontario’s Minimum Wage & The Inflationary Wage Spiral

With the minimum wage in Ontario set to increase significantly by +6.7% in October, we’re seeing many employers in this high inflation environment budgeting for increases of between 3% to 5% (or more)…

MS
Matthew Savino·2 min read

Jun 29, 2023

Technology & Innovation

Citizen Management Software: An Affordable 311 Alternative

The problem: Dedicated 311 Systems are prohibitively expensive As residents increasingly demand easier access to services, the need for software solutions to meet this demand becomes crucial. However…

KW
Ken Workun·2 min read

May 23, 2023

Technology & Innovation

Transparency Made Easy: How Municipal CRM Software Improves the FOIA Request Management Process

Municipalities face a complex challenge in FOIA request management (Freedom of Information Act). To find the pertinent information, staff must carefully sift through the vast amount of documentation a…

KW
Ken Workun·5 min read

May 3, 2023

Technology & Innovation

Would you recognize these behaviours as acts of wrongdoing?

A new MuniServ whistleblowing service partner in helping to maintain a healthy workplace and municipality. WOULD YOU RECOGNIZE THESE BEHAVIORS? First, understand what is going on! Differentiating b…

DW
Danny Weill·3 min read

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