Help
Questions and answers
How muniSERV works, in plain terms: signing in, consultant profiles and plans, posting for municipalities, billing. Each answer links to the page it is about.
22 questions.
Everyone
Sign in with the email address you registered with. If you have forgotten your password, use the Forgot password link on the sign-in page: we email you a reset link that works for one hour. Accounts registered on the old site keep their email address; use the reset link the first time.
Check your spam or junk folder first, and any filter your organization runs. The confirmation link lasts 24 hours. To get a fresh one, use the Resend link on the screen you saw after registering, or open your old link: an expired link offers to send a new one. If nothing arrives, contact us and we will confirm the address for you.
Email preferences let you choose the topics you hear about: platform announcements, RFPs, jobs, events, muniBLOG articles and municipal activity. Checked topics arrive as one daily digest. To change the address you sign in with, contact us and we will update it and send a confirmation to the new address.
On a consultant profile, the email, phone and website are shown to signed-in municipal staff and to consultants on a paid plan. Visitors who are not signed in see the profile without contact details, and consultants on the Free plan see an upgrade prompt instead. Municipal staff choose on their profile whether their own contact details appear publicly.
Two places. Municipal staff post RFPs directly on muniSERV, and an admin reviews each one before it appears. The rest are collected from Bids & Tenders: our archive captures new and changed tenders every five minutes, and province and category tags are refreshed every hour. Summaries are open to everyone; full details, documents and contact information need an Essential or Professional plan.
Use the contact form and describe what you were doing and what you saw. For an urgent technical issue put URGENT in the subject line. Screenshots help.
Open My Subscription and scroll to the Account section at the bottom. Closing stops sign-in, removes your profile from the directory and stops all email; what you posted stays on the site, and the account can be reopened by contacting us. A paid plan stays available until its paid period ends.
Consultants
Register as a consultant, or if you already have a member account, choose Become a consultant on your dashboard. You start on the Free plan with a profile you can fill in privately; pick Essential or Professional when you want municipalities to find you.
Free is a private profile you fill in, with summaries of RFPs, jobs and events. Essential lists your profile in the searchable directory with province and category tags, opens full RFP details and the events calendar, and includes email support. Professional adds featured placement at the top of search results, up to two muniBLOG articles a month, profile view analytics, a weekly email of RFPs matched to your practice, success stories and testimonials, and a video introduction.
A profile is listed when three things are true: the plan is Essential or Professional, the profile switch is on, and the account is active. The status line under Welcome on your dashboard tells you which one is missing. On the Free plan the profile stays private until you upgrade.
On your dashboard, the status line under Welcome has a Switch on or Switch off button. Switching off hides the profile from the directory without changing your plan; switch it back on any time. Buying a plan switches the profile on for you.
On Edit Consultant Profile, use the Profile photo and Company logo cards. JPEG, PNG, WebP or GIF up to 5 MB; photos are cropped to a 400 by 400 square and logos fitted inside 600 by 300, so a PNG with a transparent background works best for logos. iPhone photos are converted from HEIC automatically when you pick them from Photos; from other devices, export a HEIC file as JPEG first. Every image gets an automatic check, and anything the check cannot call a headshot or a logo is looked at by an admin.
Both live on Edit Consultant Profile, below the profile fields. They are part of the Professional plan; on Essential or Free you can draft them, and they are published when you move to Professional.
Consultants on the Professional plan can submit up to two articles a month; municipal staff can submit one. Write it from My Articles on your dashboard. An admin reviews every article before it is published, usually within 24 to 48 hours.
Consultants on the Professional plan and municipal staff can submit events: workshops, webinars, conferences and public meetings. Events are reviewed before they appear on the calendar.
Municipalities
A municipal account is free. RFPs: choose Post an RFP on your dashboard; an admin reviews it before it is published. Jobs: muniJOBS postings are bought as credits; one credit runs a posting for 30 days with featured placement included, and an admin approves it before it goes live. Events: submit them from your dashboard and they appear after review. Posting needs your municipality affiliation to be approved.
Your account works, but your link to the municipality has not been confirmed by an admin yet. Posting RFPs, jobs and events, importing and editing the municipality profile open up once it is confirmed. An email address on the municipality's own domain speeds this up; otherwise contact us with your title.
Open My Team on your dashboard and enter their name, title and email. The invitation lasts 14 days and lands them on your municipality without a second approval. You can invite once your own affiliation is approved. Consultants can invite colleagues at their company the same way once a company name is on the profile.
Members
Browse the consultant directory, RFP summaries, the events calendar and muniBLOG, save jobs you are interested in, and choose the email digests you want. Members do not publish articles. If you want a profile municipalities can find, choose Become a consultant on your dashboard.
Billing
On My Subscription, Change plan or billing switches between Essential and Professional and between monthly and annual. Upgrades apply immediately and are prorated; downgrades take effect at the end of the current period. Cancel subscription stops the renewal: you keep your plan until the paid period ends, and you can resume before then. Card details are updated through the billing portal on the same page.
Every payment sends a receipt to your account email, showing the subtotal, 13% HST and the total. Past invoices are in the billing portal on My Subscription. Prices on the site are shown before tax.
Visa, Mastercard and American Express, processed by Stripe. There is no free trial and paid subscriptions are not refundable once paid; the Free plan lets you try muniSERV for as long as you like. Annual billing is the standard term and costs less than monthly.